1. Delivery that is not new, intact, incompatible or missing
We encourage customers to check the status of packages and products before payment to ensure that the goods delivered in the right category, quantity, color according to the order, and external condition are not affected. If this is the case, please immediately inform us of a timely solution. In case the customer has received the goods and then found that the goods are no longer new, intact, incompatible, or lack goods, please take a photo of the product and send it to us for support.

2. Faulty delivery
When you have a problem with our purchased product, please check the integrity of the product, take a photo of the defective product, and then contact us for assistance.

3. Refund methods
Depending on the reason for the return of the product, we will have the following: - Change new products of the same type. - Transfer via the bank according to your provided information. - Especially for the orders of international credit card payment, we will refund to the card holder's payment account. - Cash refund directly at the office. For any details or questions, please contact us at +84 979 997 036 or email: service@philippemark.com